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Refund Policy

Last updated 31 August 2026

This policy explains when and how you can get a refund for an Equipora subscription. Equipora is operated by Equipora Ltd, and this policy sits alongside our Terms of Service. Payments are processed by Paddle, which acts as the merchant of record, so refunds are issued through Paddle back to your original payment method.

Try before you pay

Every new organisation gets a 14-day free trial with no card required and no automatic charge when it ends. The trial is there so you can decide whether Equipora is right for you before you ever pay, which keeps refund situations rare.

Cancelling

You can cancel your subscription at any time from the billing page. Cancellation stops future renewals and takes effect at the end of the period you have already paid for, you keep full access until then, and nothing is deleted. Because you keep the access you paid for, cancelling on its own does not trigger a refund of the current period.

Refunds

  • Duplicate or accidental charges are refunded in full. If you were billed twice, or charged after cancelling, tell us and we’ll put it right.
  • Something went wrong on our end, for example a prolonged outage that stopped you using a period you paid for, contact us and we’ll make it right, up to and including a refund.
  • Recently renewed and didn’t mean to? If you contact us within 14 days of a renewal charge and have not made significant use of that new period, we’ll normally refund it as a goodwill gesture.
  • Otherwise, payments for a period already delivered are generally non-refundable, cancel any time to avoid the next renewal.

When a refund is issued, it is processed by Paddle to your original payment method, and your access is adjusted to reflect the refunded period automatically. Any tax Paddle collected is handled as part of the same refund.

How to request a refund

Email saeed@equipora.app from the address on your account, with the approximate date and amount of the charge. We aim to respond within a few business days. Please reach out to us before opening a chargeback with your bank, it’s almost always faster for us to resolve it directly.

Your statutory rights

Nothing in this policy limits any refund or cancellation right the law gives you as a consumer. Where a mandatory legal right to a refund applies, it always takes precedence over the terms above.

Contact

Questions about a charge or a refund: saeed@equipora.app.